Frequently Asked Questions

We bring all necessary cleaning supplies and equipment. We use professional-grade, eco-friendly products that are safe for your family and pets. If you have specific product preferences or allergies, please let us know and we'll accommodate your needs.

Yes, MaidHome is fully insured and bonded. This protects both our clients and our team members. You can have peace of mind knowing that you're covered in the unlikely event of any accidents or damages.

Cleaning time varies based on the size of your home and type of service. A regular cleaning for a 2-bedroom home typically takes 1.5-2 hours, while deep cleaning can take 3-4 hours. We'll provide an estimated timeframe when you book.

No, you don't need to be present during the cleaning. Many of our clients provide us with keys or access codes so we can clean while they're at work. We're happy to work around your schedule for maximum convenience.

Customer satisfaction is our top priority. If you're not completely happy with our service, please contact us within 24 hours and we'll return to address any concerns at no additional charge. We stand behind our work 100%.

After your first cleaning, we can set up a recurring schedule that works for you - weekly, bi-weekly, or monthly. We'll send reminders before each appointment and you can easily reschedule through our booking system if needed.

We observe major holidays and will let you know our holiday schedule in advance. If your regular cleaning falls on a holiday, we'll work with you to reschedule for the most convenient alternative date.

We currently serve the Greater Toronto Area and surrounding regions. Please contact us with your specific location to confirm service availability in your area. We're always expanding our service areas based on demand.